Returns & Refund Policy
Last updated: May 2026
At Sterling Shop, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return under the conditions below.
Return Eligibility
You may return products within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in original condition
- The item must be returned in its original packaging
- Proof of purchase is required
Non-Returnable Items
The following items cannot be returned:
- Used or damaged products caused by customer misuse
- Clearance or final sale items
- Products missing original packaging or accessories
Return Process
To start a return, please contact our support team with your order number and reason for return.
Customers may be responsible for return shipping costs unless the item is defective or incorrect.
Refund Process
Once your returned item is received and inspected:
- Refunds are processed within 10–14 business days
- Refunds will be issued to the original payment method
If your return is approved, you will receive a confirmation email.
Damaged or Incorrect Products
If you receive a damaged, faulty, or incorrect item, please contact us within 48 hours of delivery so we can resolve the issue promptly.
Contact Information
Sterling Shop
84 Mercantile Parade
Kensington VIC 3031
Australia
Phone: +61 411 101 771