Frequently Asked Questions (FAQ)
1. Do you offer free shipping?
Yes. We offer FREE shipping across Australia on all orders.
2. How long does delivery take?
Orders are typically delivered within 3–6 business days after dispatch, depending on your location within Australia.
3. How long does order processing take?
Orders are usually processed within 1–2 business days after payment confirmation.
4. Can I return my order?
Yes. We offer a 30-day return policy from the date you receive your order.
5. How long do refunds take?
Approved refunds are processed within 10–14 business days after we receive and inspect the returned item.
6. What condition must returned items be in?
Returned items must:
- Be unused
- Be in original condition
- Include original packaging and accessories
7. What if I receive a damaged or incorrect product?
Please contact us within 48 hours of delivery. We will work quickly to resolve the issue.
8. How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking details where available.
9. What payment methods do you accept?
We accept secure online payment methods available during checkout.
10. Do you ship outside Australia?
Currently, we only ship within Australia.
11. Can I cancel my order?
Orders may be canceled before dispatch. Please contact us as soon as possible if you wish to cancel your order.
12. How can I contact customer support?
You can contact us using the information below:
Sterling Shop
84 Mercantile Parade
Kensington VIC 3031
Australia
Phone: +61 411 101 771
Support Hours
Monday – Friday: 9:00 AM – 6:00 PM AEST